Illuminated Ideas

Also known as our Tin Hat Opinions

Ignorance or Apathy?

Which is worse, ignorance or apathy? I don't know and I don't care. Sure, that's a great punch line, but its not so funny when you realize that these are two main characteristics of the teams at odds in your dealership.  As an automotive solutions provider, we enjoy...

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Training customers to ignore your emails

Originally posted on DealerRefresh If you ask your Internet leads for a phone number before answering their question or providing a price, you're doing it wrong. And how many damn times do you need to be told this 101 crap? That's my summation on this article. If your...

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Digital Retailing: Just A New Objection?

A few years ago, tech company managers were sitting around a room, and someone started lamenting about a bad experience they had buying a car… and someone else nodded their head… and by the end of the meeting, they had decided that customers don’t want to buy cars...

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D.I.S.T. – Does it save time?

“Have you ever thought about selling cars? You’d be great at it!” “No way, the hours SUCK!” He’s not wrong, you know. So, how can dealers recruit, nurture, and retain quality salespeople and managers? It’s all about the most precious asset we all share: Time. Choosing...

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This message is not OEM-approved

“We only use OEM-approved vendors.” Well, Bless. Your.  Hearts. So, let me get this straight. You want your website to look identical to your competitors? You want your advertising to match the dealer down the street? You’d like nothing to differentiate you from...

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Demos suck. Test drives are the sh!t

We have annoying sales people who can give you a crappy GoToMeeting too.  You're more than welcome to jump into our buy or die sales process that will pound you into a crying pulp.  Or you can say "frik that" and test drive illumiQUOTE on your own time.

 

I hate DemosI like Demos